Frequently Asked Questions

ContentCloud is an AI-powered platform that helps organizations extract value from their content and data. We provide solutions for EU Institutions and enterprises to make knowledge discoverable while maintaining privacy and GDPR compliance.

Our platform can process structured and unstructured content, including PDFs, office documents, datasets and more, across multiple languages.

CCBot is a domain-grounded assistant that answers with citations from your sources (documents, datasets, websites). Unlike generic chatbots, it is constrained to your approved content and can be embedded into your portals and workflows.

Yes. We support multilingual corpora and can detect language automatically. You can configure supported languages for both the interface and content ingestion.

CCBot provides highly accurate responses because it only draws from your approved content sources. All answers include precise citations, allowing users to verify information. Response accuracy depends on content quality and completeness.

CCBot supports PDF, Word documents (.docx), PowerPoint (.pptx), Excel (.xlsx), plain text, HTML, and structured data formats. We can also ingest content from web pages and databases via API.

CCBot automatically detects when documents are updated and re-processes them to ensure responses reflect the latest information. You can configure update frequency and set up webhooks for real-time synchronization.

Yes. We design bespoke AI solutions that fit your information architecture and workflows, from pilots to integrations (e.g., Drupal modules, widgets and APIs).

We start with discovery (stakeholder interviews, content audit, risk and compliance review), then propose a pilot with measurable outcomes before scaling via integrations and enablement.

We offer EU cloud regions and private cloud or on-premise options. Data residency can be constrained to the EU, with encryption in transit and at rest.

We provide APIs, widgets and CMS connectors (e.g., Drupal modules) so you can embed search and Q&A, or push structured outputs (articles, FAQs, summaries) into your existing publishing flow.

We offer RESTful APIs for content ingestion, search queries, user management, and analytics. Our APIs support authentication via API keys or OAuth 2.0, with comprehensive documentation and SDKs for popular programming languages.

Yes. We support SAML 2.0, OpenID Connect (OIDC), and EU Login for seamless authentication. Enterprise customers can configure custom identity providers and access controls.

CCBot respects your existing permission structures. Users only see responses from content they have access to. We support role-based access control (RBAC) and can integrate with your directory services.

No. Your data is only used to serve your organization. We do not use your content to train shared models.

Documents are processed securely with access controls. Content can be stored in encrypted object storage or connected to your own storage. Retention and deletion policies are configurable.

Your bill has three parts: (1) a base monthly subscription for platform & hosting, (2) a variable ingestion fee when you add or update content, and (3) usage‑based inference metered by tokens (input/output). Annual discounts available; purchase orders accepted.

We offer Free, Usage‑based, and Enterprise/Custom plans. Start with Free for evaluation, scale with Usage‑based, or choose Enterprise for mission‑critical needs.

Yes. The Free plan supports up to 5 PDFs (≤20 MB each), 100 interactions/month, 1 project and 1 seat, session memory only, includes a “Powered by ContentCloud” badge, and community support. See Pricing for details.

Yes. Use the calculator on the Pricing page to simulate scenarios across subscription, ingestion, and token‑based inference.

Inference usage is metered by input and output tokens. Longer prompts, larger context windows or longer answers consume more tokens.

Subscriptions are billed monthly or annually. We provide quotes on request and accept POs for public sector and enterprise customers.

We support standard invoicing and bank transfers for enterprise/public sector. Card payments are available for self-serve tiers where applicable.

Book a demo with our team. We will review your requirements and propose a plan. Visit the Contact page to schedule a call.

We offer documentation, email support and dedicated account management for enterprise deployments.

Yes. We provide onboarding sessions, editor playbooks and optional workshops for communications and knowledge teams.

We follow privacy-by-design principles and align with GDPR. Options include EU data residency, encryption in transit and at rest, and private cloud or on-prem deployments.

Yes. Our services adhere to ISO/IEC 27001 information security management practices alongside GDPR requirements, with controls covering risk management, access control, logging and incident response.

Yes. We recommend a scoped pilot on priority content with clear success criteria (accuracy, coverage, time-to-publish) before scaling to more use cases.

Most pilots run 4–8 weeks depending on content volume, languages, integration needs and compliance reviews.