Terms of Service

Last updated: October 18, 2026

These Terms of Service ("Terms") govern your use of ContentCloud's AI-powered search and knowledge management services. By using our services, you agree to these Terms.

1. Scope & Definitions

These Terms govern your use of ContentCloud services, including CCBot, our AI assistant platform, and related features. "Services" means all ContentCloud products, software, and features. "Customer Content" means any data, documents, or information you upload or provide to our Services.

2. Account Registration & Acceptable Use

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You agree not to:

• Upload illegal, harmful, or malicious content
• Attempt to reverse engineer or compromise our Services
• Use our Services for unauthorized scraping or data mining
• Share account credentials or allow unauthorized access
• Process personal data without proper legal basis under GDPR

3. Customer Content & Data Rights

You retain ownership of all Customer Content. You grant ContentCloud a limited license to:

• Host, process, and analyze your content to provide the Services
• Generate AI responses and citations based on your content
• Backup and secure your data within EU data centers

We do not use your Customer Content to train our AI models or share it with third parties, except as necessary to provide the Services or as required by law.

4. Service Features & Availability

We strive to maintain 99.9% uptime for paid plans. Features may be added, modified, or discontinued with reasonable notice. Beta features are provided "as-is" and may be unstable. Support levels vary by plan as described on our Access options page.

5. Privacy & Data Protection

All data processing complies with GDPR and is governed by our Privacy Policy. For enterprise customers, we provide Data Processing Agreements (DPA) upon request. Your data remains within EU borders and is encrypted in transit and at rest.

6. Fees, Payment & Billing

Usage-based access is billed at €299 per month in advance, including a processing quota of about 1,000 document pages; consumption beyond the quota is charged by usage and billed monthly in arrears. Daily consumption is visible in your account. Other product-specific prices and applicable charges are confirmed during onboarding or in your agreement. All prices are exclusive of applicable taxes. We may update pricing with 30 days' notice for existing customers.

7. Intellectual Property

ContentCloud retains all rights to our software, algorithms, and brand. You retain rights to your Customer Content. Any feedback or suggestions you provide may be used by ContentCloud without compensation. Our Services may not be used to infringe third-party intellectual property rights.

8. Confidentiality

Both parties agree to protect confidential information disclosed during the use of Services. This includes technical information, business data, and any non-public information about our respective operations.

9. Warranties & Disclaimers

We provide Services with reasonable skill and care. However, AI-generated responses may contain errors and should be verified before use in critical decisions. We disclaim warranties for beta features and cannot guarantee 100% accuracy of AI outputs.

10. Limitation of liability

Our liability is limited to the fees paid in the preceding 12 months, except for cases of gross negligence or willful misconduct. We are not liable for indirect, consequential, or punitive damages, subject to applicable law.

11. Termination

Either party may terminate with 30 days' notice. We may suspend Services immediately for material breaches. Please arrange any required content export before closing a business account.

After an end-user or business account is closed, its profile, saved conversations and account-owned content are deleted from live systems and backups within 30 days in total.

ContentCloud retains anonymous prompt/response logs for 30 days and security logs for up to 90 days. After account closure, user-identifiable security records are deleted or irreversibly anonymised within 30 days, subject to specific legal-retention obligations. These records are separate from the conversation history saved in your browser. Any legally required retention is limited to the necessary records and required period. The legal basis, purpose, retention period and access restrictions are documented, and these records are kept separate from ordinary product use.

12. EU Compliance & Governing Law

These Terms are governed by the laws of Greece, Athens. All data processing complies with GDPR. Disputes will be resolved in the courts of Athens, Greece, or through binding arbitration if mutually agreed.

13. Changes & Contact

We may update these Terms with reasonable notice. Continued use constitutes acceptance. For questions about these Terms, contact us at legal@contentcloud.com.